To change or cancel an appointment that are days away, feel free to submit your request via our patient portal. Our front office will contact you within 24 business hours regarding your request. For appointments coming up within 24 hours, call 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location to avoid a charge. For Monday appointments, we need to know by Friday at the time of your appointment to avoid a charge.
As with most psychiatric providers, our office policy is to charge full fee if you did not cancel your appointment within 24 hours. There are exceptions in extreme emergencies and you can review that with your doctor/nurse during you next appointment if that is the case. We understand that life happens and this can be a financial burden for many. Unfortunately, since out-patient psychiatric care is a time based medical profession, we simply could not continue to practice as a business without this policy. If your schedule or health affects your ability to predictably come to your regular appointments, we suggest making same day appointment although we cannot guarantee our availability or consider transferring care to a walk in, mental health care clinic that may have a more flexible no-show policy and more scheduling flexibility.