Here are some resources to make your experience with us better and more efficient. Contact Us if there is anything you cannot find here.
I need to make a follow-up appointment
If you are a current patient and have seen a provider here in the last year, feel free to submit your request via our patient portal. Our front office will contact you within 24 business hours regarding your request. During normal business hours, you can call 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location to schedule a follow-up appointment. If you have trouble reaching us, you can email us at email@example.com and we will return your call asap. If your insurance has changed, please fill out the new insurance information form. You should call your new insurance company yourself to verify your mental health benefits and to find out directly whether you have any deductibles or co-pays so there are no surprises for you. Remember, if you haven’t been seen in over a year, you may need to be scheduled as a new patient or have an extended visit based on your provider’s discretion.
I need to talk to my doctor or therapist outside my appointment time
For life-threatening emergencies, go to your nearest emergency room or call 911. Call 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location to receive a return call from your doctor or nurse. For after-hours/weekend/holiday emergencies, you can call our answering service 1-800-996-7490 and you can reach a covering doctor. This is not for routine medication refills. If you need to speak with your therapist, please call them directly or click here. We ask that you schedule an appointment for most non-urgent issues so we will have your records in front of us and have the necessary time to address your questions. You should hear back within 24 hours. If you haven’t, call us again. If you call after hours, you will likely get a covering provider who may not have access to your records. We do offer telemedicine/telephone consults for more complex, clinical questions. These are not covered by insurance.
I have an after-hours emergency
For life-threatening emergencies, go to your nearest emergency room or call 911. For after-hours/weekend/holiday emergencies, call our answering service 1-800-996-7490 and you can reach a covering doctor. This is not for routine medication refills. If you need to speak with your therapist, please call them directly.
I want more information about being in a research study
For information on current studies, click here or call 770-422-2846. We have many ongoing research studies for treating a variety of mental health conditions including depression, anxiety, attention deficit disorder (ADHD), schizophrenia to name a few. There is no cost for participation. Study related psychiatric evaluation, laboratory assessment, testing, and study medicine is provided at no charge. There may be compensation for time, transportation, and study related activities.
I need a change in medicine
You must come in for an appointment or schedule a telemedicine/phone consult (not reimbursed by insurance) to have your medicine changed unless some prior arrangement was made with your prescribing nurse/doctor. We know it can be a burden to come in for appointments at times, but prescribing psychiatric medicines requires a thoughtful decision-making process and many of these medications are not easily interchangeable. This ensures you are getting the safest and most effective treatment. You can submit your request via our patient portal, but this does not guarantee that your doctor will approve your request. During normal business hours you can 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location and we’ll get that request to your nurse or doctor. Someone from our office will contact you within 24 business hours regarding your request.
I want to have my medical records
You have the right to access your records but often interpreting the information in the records requires thorough psychiatric medical background. Much of the language and terminology can mean different things than when these terms are used in our common vernacular. We reserve to right to prove you a treatment summary if that is in your best interest and gives you a better understanding of your treatment.
I need to send my medical records to or get them from another doctor/counselor
If you have information from other doctors or therapists including current and past medical records, laboratory results, testing reports, or simply want to give permission for us to be able to communicate with them OR want us to send records to another doctor/therapist, please use the following forms:
Medical Records Sending Form
You can fill them out directly online (Click here) and submit them directly
or print them off (Click here)
Medical Records Receiving
You can fill them out directly online (Click here) and submit them directly
or print them off (Click here)
Records from counselors must be requested directly from them. We have no access to those records.
I haven’t been seen in over a year but need an appointment
Most patients not seen in over a year need to be seen as new patient. A lot happens in a year and we may need additional time to catch up on those events. Click here to complete the form that will provide us with the information we need to schedule you.
I have a change in insurance
If your insurance has changed, please fill out this new insurance information form. You should call your new insurance company yourself to verify your mental health benefits (this is sometimes different than the medical network) and to find out directly whether you have any deductibles or co-pays so there are no surprises for you. We will do our best to help if you have questions.
I cannot come in for an appointment but need to be seen
We understand how hard it can be to take time off from work and home responsibilities to come in. We do offer telemedicine/telephone consults in some situations at your doctors/nurse discretion. These are not covered by insurance. In any event, please let us know at least 24 hours before the appointment to avoid being charged for a missed appointment. Feel free to submit your request via our patient portal or by clicking here to submit a request directly to our office. Be sure to note that you are seeking a telemedicine/telephone consult. Our front office will contact you within 24 business hours regarding your request. During normal business hours you can call 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location to schedule a follow up appointment.
I need a prior authorization for insurance to pay for my medicine
Some branded medications (meaning there are no generic forms available) and even certain generic medications may require a prior authorization to get insurance to pay for it. We will fill out the necessary forms for prior authorizations or do a doctor/nurse to insurance company review but these are very time consuming. Because of the growing times demands of this process and the extent of information required, we must charge $25 for this. We think that is a very modest fee for something that takes so much staff and provider time. We wish that your insurance company would allow us to give you what we think is best but that is not how they operate. There may be some rare exceptions. Once a prior authorization is approved, it usually lasts for a year or more so unless your insurance changes, so you won’t have to pay that fee often. You can always pay out of pocket for a medicine not covered by insurance. See below for more information on that.
My pharmacist says my medicine is not covered by my insurance or is too expensive
If your pharmacist says your insurance won’t cover your medicine, please confirm whether it is not covered at all or needs a prior authorization. Rarely is a medicine not covered at all but the insurance may need us to contact them and explain why we think you need it. Your pharmacist can let us know how to contact them. For branded medications (meaning there are no generic forms available), there are often co-pay cards on the pharmaceutical company website that reduces the cost. Ask us or your pharmacist how to access those cards and make sure your pharmacist has one on file for you. If you have a discount card and it has expired, you can usually get another one online as well. Most pharmaceutical companies have patient assistance for expensive, branded medication if you fall under a certain income level. Check online for patient assistance for that medication for more details and how to apply. For generic medicines that are costly, try using goodrx.com or another discount pharmacy card service. Many people find it may be cheaper to use that than going through your insurance. We do not recommend getting medication outside the U.S. since it is hard to verify the safety of those products but you can discuss that with your provider.
I have a new pharmacy or need a different quantity of medicine sent in
We can resend the medicine to a new pharmacy if you can contact us with that information. We cannot always fill a 90-day quantity if there are medical and safety reasons to not do so. There may be a modest charge in some circumstances to resend your prescription. You may contact our office before hand to check if there will be charge.
My other doctor/pharmacist says I cannot take this medicine
Prescribing psychiatric medicine is our specialty and some doctors or pharmacists may not be as educated about the use of these medications. There may be a warning that comes up in their system saying there is a risk but they may not have all the information we do telling us that the risk is minimal compared to the potential benefits. But sometimes we do make mistakes or they may have information we don’t. So, if there is any question or concerns about safety, appropriateness, or potential drug interaction of a medicine, please contact your provider before taking that medication.
My doctor/nurse told me to use pastmeds.com for information about medicines I‘ve used in the past
If you’ve taken a number of psychiatric medicines in the past, www.pastmeds.com is a confidential website we developed that allows you to list any psychiatric medicine you’ve taken and what your experience has been. This saves time during the appointment and helps us to pick the right medicine and dose with more accuracy based on that information. We prefer patients fill this out on their first visits but we will take it anytime during your treatment with us. It is very useful for you to have for your personal health records as well.
A friend, family member, attorney, employer, or health insurer wants to talk with my doctor/nurse about me
We will talk with anyone you give us permission to do so with if you have a signed release of information with that person’ s name on it. If you want us to talk with an attorney or your employer, there may be a charge for that depending on the level of information and time required. Contact your provider to find out if there will a charge and to estimate what that charge may be. If there is a friend or family member contacting us to discuss your care, we will not talk to them or even acknowledge that you are a patient without your written permission. We can’t stop them from writing us, calling, and leaving a message, or emailing us. If that occurs, we will notify you but we will not respond to them unless they inform us that you may be an immediate risk of self-harm or harm to others. Even in those circumstances we will not give them any details regarding your care without your permission.
I need paperwork/disability forms/support animal form filled out
Most letters or forms that need to be written or filled out must be done during office visits since many of the questions we must review with you. This is for accuracy as well your protection and confidentiality regarding what level of information you are comfortably releasing. Please call 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location to make an appointment to come in or have telephone consult to prepare the letter/form. Please expect a fee related to the complexity of the letter/firm. Please check with the staff or your provider and they can tell you what the cost may be. Check online for requirements in your area for support animals. The rules around that are regularly changing. There is a charge for this service depending on the level of information required. We cannot guarantee we can fill out a disability form for you early in treatment if we haven’t worked with you long enough to accurately assess your level of impairment. Please talk to you provider first before scheduling an appointment for that alone or asking that we do that paperwork for you.
I want to change doctors/counselors
All of the practitioners at Psychatlanta are well trained and thoroughly vetted but we understand if there is an issue in personality fit or that you may want another set of eyes on your problems. Often, we can accommodate your request, but keep in mind that not all the providers have availability to see new patients, a new provider may require an initial evaluation to get up to speed on you as patient, and that visit may not be payable by insurance twice within a given time period. Also, a new provider may or may not be contracted with your insurance company. Please check with our staff who will run your request by the different providers in the practice, as well as with your insurance company to learn what the expected financial obligation will be to you. Our office can provide a referral number for any of the counselors affiliated with our practice.
I have a new problem I would like to be seen for
Follow up medication management visits are brief and sometimes new issues arise that require considerably more time to assess. If you want to be evaluated for a new problem or a preexisting issue that you didn’t discuss on the first visit, please contact your provider in advance so we can schedule the necessary time to thoroughly assess your issue.
I have more questions/concerns about the medicine my doctor prescribed
Return phone calls are reserved for quick, urgent issues. If you have concerns or questions about a medicine that may require a more detailed review of your records or may require more time, we ask that you make an appointment with your provider. This way you can have all your questions thoroughly answered and are completely comfortable with how to proceed with your treatment. We do offer telemedicine/telephone consults at your doctors/nurse discretion. These are not covered by insurance.
I need to be seen urgently
During normal business hours you can call us at 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location and we will do our best to get you in quickly but as a non-acute, outpatient treatment center we do not always have that flexibility. For life threatening emergencies, go to your nearest emergency room or call 911. In some situations, you may be able to be seen by another provider sooner in our practice who has availability. You may be able to schedule a telemedicine/ phone consult sooner as well although these are not covered by insurance. VIPtx have access to after-hours appointments which may allow you to be seen more urgently.
I missed my appointment. I have a missed appointment charge
As with most psychiatric providers, our office policy is to charge full fee if you did not cancel your appointment within 24 hours. There are exceptions in extreme emergencies and you can review that with your doctor/nurse during you next appointment if that is the case. We understand that life happens and this can be a financial burden for many. Unfortunately, since out-patient psychiatric care is a time based medical profession, we simply could not continue to practice as a business without this policy. If your schedule or health affects your ability to predictably come to your regular appointments, we suggest making same day appointment although we cannot guarantee our availability or consider transferring care to a walk in, mental health care clinic that may have a more flexible no-show policy and more scheduling flexibility.
I need to pay a bill or see what I owe
You can access your outstanding balance and pay any owed fees through your patient portal. During normal business hours call 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location to have our front office assist you in paying off your balance. In some cases, we will work with you to create a payment plan to pay off your balance over time.
I need a medication refill
Your provider should have given you enough medication until your next appointment but if not the most efficient way to submit your request is via our patient portal or by clicking here to submit a form directly to our office. Someone from our office will contact you within 24 business hours regarding your request. During normal business hours you can call 770-422-2009 for our Marietta location or 770-667-1264 for our Roswell location and we will get that request to your nurse or doctor. If you have not seen your provider for some time or for controlled medications (usually those used in attention deficit disorder, sleep, anxiety, or opiate addiction treatment), we may require that you make an appointment to see your provider or there may be a charge. This is for the added time needed to review records and the complexity of refilling controlled medicines. Controlled medicines will not be filled after hours, weekends, and holidays so contact us far in advance of when you will run out. If we change or move your appointment, you will not be charge for medicine refills. Make sure we have your correct pharmacy information. Ninety day prescriptions cannot be called in if you haven’t been seen in a while and have an upcoming appointment. This is for medical- legal reasons and because your medicine could be changed at the upcoming appointment.